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Frequently asked questions

Everything you need to know about ordering, shipping, and our pharmacy services.

🚚 Orders & Shipping

How long does delivery take? ⌄
Standard delivery takes 3–5 business days. Express (1–2 days) is available at checkout. Orders placed before 2pm are dispatched same day.
Is shipping free? ⌄
Yes! Orders over $75 qualify for free standard shipping. There is no minimum for express orders.
Can I track my order? ⌄
Yes. Once dispatched you will receive a tracking link by email. You can also log in to My Account to view order status at any time.
Do you ship internationally? ⌄
We currently ship within the United States. International shipping is coming soon — join our newsletter to be notified first.

📋 Prescriptions

Do I need a prescription? ⌄
Over-the-counter products ship without a prescription. For prescription medications, upload a valid prescription during checkout and a licensed pharmacist will review it before dispatch.
How do I upload my prescription? ⌄
Add the product to your cart, proceed to checkout, and you will see an option to upload a photo or PDF of your prescription. You can also email it directly to our pharmacy team.
Is my prescription information kept private? ⌄
Absolutely. All prescription data is handled under strict confidentiality and in full compliance with applicable privacy laws. We never share your medical information.

💳 Payments

What payment methods do you accept? ⌄
We accept Visa, Mastercard, American Express, and bank transfer. All payments are processed through a 256-bit SSL encrypted gateway.
Is my payment information secure? ⌄
Yes. We never store card details on our servers. All transactions are processed through PCI-DSS compliant payment processors with full SSL encryption.

↩️ Returns

Can I return a product? ⌄
Unopened, non-prescription products can be returned within 30 days for a full refund. For safety reasons, prescription medications and opened items cannot be returned.
How long do refunds take? ⌄
Refunds are processed within 5–7 business days after we receive the return. You will receive an email confirmation as soon as the refund is issued.

👤 My Account

Do I need an account to order? ⌄
No. You can check out as a guest. However, creating a free account lets you track orders, save addresses, reorder easily, and earn loyalty points.
I forgot my password. What do I do? ⌄
Click Lost your password? on the login page. Enter your email and we will send you a reset link within a few minutes.

Didn’t find your answer?

Our team is available 24/7 and happy to help.

Contact support →

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